We have clients in industries that vary wildly: oil & gas, beauty, construction, hospitality, etc. As you can imagine, all of these businesses operate differently and have very different, and sometimes unique, needs. To provide a sufficient quote, we need to understand how your business operates so we match the right tools and technology to your needs.
How much do you charge for a website?
Why don't you include pricing on your website?
The cost for a website is variable. Here is a list of a few things to think about: images, photoshoots, videos, security, client portals, integrated calendars, booking systems, payment processing, ecommerce, site control training, inventory management, analytics, animations, responsive design, ongoing updates and management, graphic design, etc.
How could we ever offer a price to someone without understanding exactly what they need? The list of possible options are too many to number. More importantly, we prefer to do business based on a trusted relationship rather than a number lacking real context.
Do you host the site too?
Yes, we manage the hosting for you. We partner with a company that specializes in managing the maintenance and security of our servers in their dedicated data center. Our servers are very fast and efficient.
Can I make changes to the site myself?
One of our maintenance packages includes training you to make your own website changes. As an alternative, many of our clients pay a little extra because they prefer we make the changes for them. We are extremely responsive and make changes quickly.
What about email?
Especially if you’re a business owner that’s never had an email address associated with your domain, we recommend a more professional email address rather than using some of the free options like Gmail, Yahoo! or AOL.
If you’d like to transition all of your email and hosting services to one provider, we are happy to be that provider.
If downtime is at all a problem and you are happy with your current email service provider, just keep doing business with that provider. There are some drawbacks to migrating your data to different servers and reconfiguring every device to match the new email setup.
However you prefer your email service, we will accommodate.
Can I use my own photos?
Maybe. If you’re proud of your phone’s camera, you aren’t a professional. Our photographers are. If you look at our clients’ websites, you’ll quickly see the difference between someone who insisted on using their own images and someone who trusted us to do it right. If you’re paying for a professional, high-end website, take advantage of one of our photographers or the millions of stock images we have access to. You won’t regret it.
Do you take over my domain payments?
This is a big NO! If someone accidentally forgot to pay for your domain or didn’t receive the email about re upping, one of your competitors could quickly snatch up the domain and use it. We recommend you protect your domain by auto renewing every year. Make sure to keep your current card on file with the registrar.
What happens to my website if you die?
You’re a little morbid, aren’t you? This is actually a very good question. You will always have the keys to the kingdom. You will have a username and password to login and control your website at any time (though it’s not recommended you make changes without training because you could break the site). If our company were ever to dissolve, you would deal with our hosting partner directly.
Do you build ecommerce sites as well?
Yes. In fact, we utilize amazing new technology that looks and functions just like the websites of some of the largest retailers in the world.
What's your security like?
Security is like an onion. It requires different layers of security protocols:
- Physical security of the data center to deter people from physically accessing servers
- Network security to prevent hackers from accessing servers through the network
- A Secure Socket Layer (SSL) Certificate prevent hackers from stealing sensitive information from people submitting data through your website
- …and more
Can you just fix my current site?
Maybe. It’s hard to know without looking at your current website. The technology you’re currently using will help us make the final determination. Most websites are not up to snuff- most importantly- in the security department.